Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app.
To be able to use the VOC app, check the following:
If you purchase an extension after your subscription has expired, VOC must be reactivated by your dealer before you can continue using the services. This may cost extra. Therefore, it is a good idea to extend your subscription before it expires so that you can use the services without interruption. The subscription is extended from the date on which it should have expired.
Volvo On Call is a factory option when you buy a new Volvo. Before you collect your new Volvo with Volvo On Call from your dealer, it is a good idea to have downloaded the Volvo On Call appApplies to model year 2012 or later. and tried it out in demo mode. The demo version allows you to try out most of the functions and gives you an idea of how the app is used. The app can be downloaded for free from the Apple AppStore, Google Play or Windows Phone Store.
The app functions available may vary depending on which Volvo model you have and which mobile device you are using. For more information, see Available Volvo On Call app functions for each Volvo model and Volvo On Call Compatible devices.
When you collect your car from the dealer, the dealer activates the Volvo On Call system together with you, and you will receive an automatically generated Volvo On Call PIN code. This PIN code is used for reasons of security to identify you as the owner of your Volvo (or another approved person such as a family member) and works as a car key. For more information about the PIN code, see Volvo On Call PIN code.
You need a Volvo ID in order to use Volvo On Call. If you do not have one already, you will need to create one, see Create and register a Volvo ID . When you have created a Volvo ID, you need to connect the Volvo On Call app to your car, see Connect the Volvo On Call app to your Volvo.
If you have bought a used Volvo with Volvo On Call, it is important to delete data from the previous owner and add your own details to make the service work. Visit an authorised Volvo dealer to get help with this. For more information, see Volvo On Call Change of ownership.
XC90 and XC90 Twin Engine of model year 2016 onwards
S90 and V90 of model year 2017 onwards
Volvo On Call