Difference between Volvo ID password and Volvo On Call PIN code

The Volvo ID password is required when you log in to the app with your Volvo ID. The Volvo On Call PIN code is the four-digit code which you receive by e-mail and/or text message. The Volvo On Call PIN code is used for a number of Volvo On Call services, see the section 'Use Volvo On Call PIN code' below. The Volvo On Call PIN code demonstrates that you are authorised to request these services.

Use Volvo On Call PIN code

The Volvo On Call PIN code is required for security reasons for the following services:

• Create link between the Volvo On Call app and your Volvo
• Remote unlocking of your car via Volvo On Call customer service
• When you phone Volvo On Call customer service to report theft of a car
• When you create new app accounts
• When you cancel your Volvo On Call subscription via the app, e.g. in the event of a change of ownership

Forgotten or change of Volvo On Call PIN code

If you have forgotten your Volvo On Call PIN code or if you want to change your Volvo On Call PIN code for any reason (e.g. if you have bought a used car), contact your dealer or press the On Call button to receive a new PIN code by e-mail and/or text message.

Input incorrect Volvo On Call PIN code

You can enter the wrong Volvo On Call PIN code ten times in a row when trying to access services in the app which require Volvo On Call PIN code activation, but after that your account will be locked. To be able to use the app again, you must request a new Volvo On Call PIN code and recreate your account by following the same process as when you created your account initially, see Getting started with Volvo On Call.