Manage your Volvo ID

Change Volvo ID username

You can change your username from My profile in My Volvo or My account in the Volvo On Call app.

Bear this in mind when you change your username (e-mail address)

The username must be a valid e-mail address that you have access to.
The length of the e-mail address must not exceed 60 characters in total.

When you change user name or password on the Volvo ID pages, the Volvo On Call app will be automatically updated with the new login details. You will be logged out from the app and need to login again with the new login details for your Volvo ID.

Change Volvo ID password

You can change your password from My profile in My Volvo or My account in the Volvo On Call app.

Bear this in mind when you change your password

Your password must consist of at least eight and no more than 20 characters.
It must contain upper case letters (A-Z), lower case letters (a-z) and numbers (0-9).
It is also possible to use certain special characters (# $%! & '* + ? - / = ^ _ `{|} ~).

Delete a Volvo ID

You can delete your Volvo ID in the Volvo On Call app or on My Volvo.

Go to My profile on My Volvo or My account in the Volvo On Call app and select Delete Volvo ID.

If you choose to delete your Volvo ID you will receive a notification that you are no longer able to use certain services that require a Volvo ID. Note that the Volvo On Call service is not automatically discontinued when you delete your Volvo ID. To discontinue the Volvo On Call service, contact your Volvo dealer for more information.

Car model/model year

My Volvo: All car models from 2004 and laterVaries depending on market..

System

Volvo On Call, Sensus Connect