Roadside assistance and emergency assistance services via Volvo On Call

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo On Call service centre for appropriate assistance.

Roadside assistance

Contact a Volvo On Call service centre when you need roadside assistance, e.g. if you run out of fuel, the car battery has discharged, or if you have had a puncture or similar. A Volvo On Call service centre can be reached in one of the following ways:

  • Hold the On Call button depressed until you make contact with the Volvo On Call service centre.
  • Use the assistance function in the Volvo On Call app (applies to model year 2012 and later)
  • You can also call the direct number to the Volvo On Call service centre in your homeland

This then puts you in touch with a Volvo On Call operator who uses the Volvo On Call system to access data on your car's status and position. You agree jointly on suitable assistance. For more information, see Contact the Volvo On Call service centre.

Emergency assistance services via the SOS button

If you encounter an emergency situation, hold the SOS button depressed until you make contact with the Volvo On Call service centre. This places you in direct contact with a Volvo On Call operator who makes sure that help is sent to your location immediately - police, ambulance or other appropriate measure. The operator will remain in contact with you until help has arrived.

If an airbag has been deployed or seatbelt tensioner has been activated during a collision, an alarm is sent automatically to an operator at the Volvo On Call service centre, who will then make sure the right help is sent out to you.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

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