This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.
Common problems and solutions when logging in with a Volvo ID are listed below.
To reset your password, follow the instructions below:
Go to My VolvoApplies to My Volvo markets only. or use the Volvo On Call appThe latest version of the app can be downloaded from the Apple App Store, Google Play and Windows Phone Store.Only applies to VOC markets..
Select Forgot password.
Fill in your Volvo ID e-mail address.
You will receive an e-mail with a link which you can use to set a new password.
There may sometimes be a delay in the process which can result in an account becoming unavailable directly after creation. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.
If you have connected your Volvo ID to your car, you can also access your username in the Volvo ID app, which can be found in application view in the centre display. Your Volvo ID is identical to the registered e-mail address.
Your account will be locked after 5 failed attempts to log in to My VolvoApplies to My Volvo markets only. or the Volvo On Call appOnly applies to VOC markets.. You can unlock your account by clicking on "Forgot password" on the login screen (see "Forgotten your password" above for details).
Ensure that you have received a confirmation e-mail where you confirm your new user name. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Log in and try to change your username again. For more information, see Manage your Volvo ID.
Try to login with your previous password. If this fails, see the instructions for "Forgotten your password'" above to reset your password.
An account is registered to a specific market and cannot be moved to a different market. To be able to reuse the same e-mail address, we advise you to first delete your account for the old market (see Manage your Volvo ID for instructions) and then create a new account for the new market (see Create and register a Volvo ID for instructions).
If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again, see Create and register a Volvo ID .
If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.
XC90 and XC90 Twin Engine of model year 2016 onwards