Quote Line: 0800 238 239
Customer Service Line: 01422 325808
Claims Line: 0800 0561 483
Calls may be recorded and monitored
Office Opening Hours
Address
Volvo Car Insurance
Bowling Mill
Dean Clough Industrial Park
Halifax
West Yorkshire
HX3 5WA
How to make a claim
Should you wish to make a claim under our Car Insurance policy you should call the Claims Helpline on 0800 0561 483 as soon as possible. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are included in the policy booklet.
Complaints procedure
If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. If you have cause for complaint you should initially contact the person who arranged the policy for you or the manager of RSA at the address shown on your quotation or schedule, as appropriate. In the unlikely event that they are unable to resolve your concerns, your complaint will be referred to our Customer Relations Team who will arrange for an investigation on behalf of our Chief Executive.
If they cannot resolve the matter to your satisfaction, they will provide you with our final response so that you can, if you wish, refer the matter to the Financial Ombudsman Service. This does not affect your right to take legal action.
RSA
Customer Relations Team
PO Box 255
Wymondham
NR18 8DP
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Full details of our complaints procedure are provided in the policy booklet.
Customer Service Line: 01422 325808
Claims Line: 0800 0561 483
Calls may be recorded and monitored
Office Opening Hours
| Monday to Friday: | 8.00am to 8.00pm |
| Saturday: | 9.00am to 4.00pm |
| Bank Holidays (excluding New Years Day, Good Friday, Christmas Day & Boxing Day): |
8.00am to 5.00pm |
Address
Volvo Car Insurance
Bowling Mill
Dean Clough Industrial Park
Halifax
West Yorkshire
HX3 5WA
How to make a claim
Should you wish to make a claim under our Car Insurance policy you should call the Claims Helpline on 0800 0561 483 as soon as possible. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are included in the policy booklet.
Complaints procedure
If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. If you have cause for complaint you should initially contact the person who arranged the policy for you or the manager of RSA at the address shown on your quotation or schedule, as appropriate. In the unlikely event that they are unable to resolve your concerns, your complaint will be referred to our Customer Relations Team who will arrange for an investigation on behalf of our Chief Executive.
If they cannot resolve the matter to your satisfaction, they will provide you with our final response so that you can, if you wish, refer the matter to the Financial Ombudsman Service. This does not affect your right to take legal action.
RSA
Customer Relations Team
PO Box 255
Wymondham
NR18 8DP
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Full details of our complaints procedure are provided in the policy booklet.